FAQ


What is ARH646?

ARH646 is a cute little beetle that drives the online shop of POP&ZEBRA.

What is POP&ZEBRA?

POP&ZEBRA is an idea driven, multi-disciplinary design studio based in Hong Kong.

What currency are your prices in?

All prices are in US Dollars.

How can I pay?

As of now we only accept Paypal.

Do you ship internationally?

Yes. We ship to most countries. All packages will be sent via registered mail.

What are the shipping charges?

Shipping cost will be calculated for you at check out.

When will my order ship?

All orders will ship within 3-5 working days from the date of purchase.

How about import Duties and Customs fees?

You are responsible for import taxes or other customs fees for your package. Every country has its own shipping rules and regulations that may restrict certain items. Some shipments can be held in customs for a long time and its totally out of POP&ZEBRA's control. The best thing would be to contact your local customs office directly. If you decide to refuse any shipments, POP&ZEBRA will not grant any refunds.

What is your return policy?

We do not accept returns.

What happens to Lost/Stolen packages?

We will send your order via registered mail to ensure safe delivery. We are not responsible for any lost/stolen, or delayed packages. In case of damaged items please let us know at the earliest and we'll be happy to work with you on sending a replacement.

What if I put in the wrong shipping address?

We can't do much. If the item comes back to us, you will need to pay for the shipping charges again in order for you to receive the items, and we cannot refund the shipping fees.

What is your email address?

Any other questions, product related enquiries/messages, feedback or special requests can be sent to shop@popandzebra.com.

Which jungle did ARH646 come from?

From the Serengeti in Tanzania.

But the Serengeti is not a jungle!

That is true.

Where is ARH646 currently?

Exploring Hong Kong.